Returns & Refunds Policy

Returns

At Alpas Lashes, we want you to be completely satisfied with your purchase.

Due to hygiene and safety standards, we only accept returns and exchanges for products that are unused, unopened, and in their original packaging.

To be eligible for a return or exchange, the item must:

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

We accept returns for both defective and non-defective products that meet the eligibility requirements described in this policy.

We accept exchanges for eligible unused and unopened products within 14 days of delivery.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Exchange requests are subject to product availability.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

Once reviewed, we may provide a replacement, exchange, store credit, or refund, depending on the situation.

Due to hygiene and safety standards, we only accept returns and exchanges for products that are unused, unopened, and in their original packaging:

Others

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to the original payment method within 7 business days.

Original shipping charges are non-refundable unless the return is due to our error, a defective product, or an incorrect shipment.

Orders may be canceled before shipment.

No restocking fees will be charged for eligible returns.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Alpas Lashes
3400 Coral Wy Ste 600
Miami, FL 33145

Email: alpaslashes@dglamourlashes.com
Phone: (786) 302-3128
Website: https://www.dglamourlashes.com

Thank you for choosing Alpas Lashes.